Support
Get help with gmCalSync
Questions about connecting GroupMe, subscribing in your calendar app, billing, or your account — send a message and we will get back to you.
Before you write
A lot of sync questions are answered in the setup guides, and the most common one — events not appearing right away — is usually your calendar app's refresh schedule:
- Add your feed to Google Calendar
- Add your feed to Apple Calendar
- Add your feed to Outlook
- Why subscriptions don't update instantly
You can also reach us directly at support@gmcalsync.com
Send us a message
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Frequently asked questions
How fast do you reply to support requests?
Most messages get a reply within one business day. Include the email on your gmCalSync account and the name of the GroupMe group involved so we can look it up right away.
My calendar is not showing new events. What should I send you?
Tell us which calendar app you subscribed in (Google, Apple, Outlook, Android, or Skylight) and roughly when the event was posted in GroupMe. Calendar apps refresh subscriptions on their own schedule, so a delay is often the app rather than the feed.
Can you help with billing, refunds, or cancelling?
Yes. Send the email address on the account and what you would like changed. You can also manage or cancel a subscription yourself from the billing portal inside the app.
How do I delete my account and data?
Sign in, open the account menu, and choose Delete account. That removes your GroupMe connection, your calendar feeds, and your stored data. Message us here if you cannot get in to do it.